Contact information
Contact Us
Thank you for visiting Ryvaxo.
If you have any questions about your order, product compatibility, shipping, returns, installation, or after-sales support, please feel free to contact us. Our customer service team will do our best to assist you.
Customer Service Email
Customer Support
For faster assistance, please include the following information when contacting us:
Order number
Email address used for the order
Product name or product link
A clear description of your question or issue
Photos or videos if the issue is related to product fitment, damage, installation, or missing parts
Response Time
We usually respond within 24–48 business hours.
Response times may be slightly longer during weekends, holidays, or peak seasons. We appreciate your patience and understanding.
Order Support
If you need help with an order, please contact us at Service@ryvaxo.com and include your order number.
We can help you check order status, tracking updates, shipping delays, return requests, refund status, product issues, and replacement requests.
Product Compatibility Support
If you are unsure whether a product is compatible with your Starlink setup or installation environment, please contact us before placing your order.
Our team will help you review the product information and provide guidance based on the details you provide.
Returns and Refunds
If you would like to request a return or refund, please contact us first before sending any product back.
Items returned without prior authorization may not be accepted.
For more details, please review our Refund Policy.
Business Cooperation
For business cooperation, wholesale inquiries, or partnership opportunities, please contact us at: