Shipping policy

At Ryvaxo, we are committed to providing reliable and efficient shipping for your Starlink accessories and related products. Please review our shipping policy before placing your order.

1. Processing Time

Orders are usually prepared for shipment within 48 business hours after payment confirmation.

Processing may take slightly longer during weekends, holidays, peak seasons, or when additional order verification is required.

If your order contains a custom, oversized, or special-order item, our customer service team may contact you with an updated processing or shipping estimate.

2. Shipping Cost

We offer free worldwide shipping on orders over $99 USD.

For orders under $99 USD, shipping costs may be calculated at checkout based on your destination and the selected shipping method.

Remote areas, islands, or special destinations may require additional shipping fees. If this applies to your order, our customer service team will contact you before shipment.

3. Shipping Time

Ryvaxo ships via express services or special shipping lines depending on your destination, product type, and courier availability.

Average global delivery time is usually 10–15 business days after shipment.

Please note that delivery times are estimates and may be affected by customs clearance, local courier delays, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.

4. Shipping Methods

Depending on the destination and product, we may use carriers or shipping services such as DHL, UPS, FedEx, YunExpress, YanWen, EMS, China Post, Hong Kong Post, Singapore Post, or other reliable logistics providers.

Ryvaxo will choose the most suitable shipping method unless otherwise requested by the customer.

If you have a special shipping request, please contact us before placing your order or leave a note with your order.

5. Tracking Information

Once your order has been shipped, tracking information will be updated on our website and/or sent to you by email.

Please make sure your email address and phone number are correct when placing your order. Couriers may need your phone number for delivery notifications or customs clearance.

6. Customs, Duties, and Taxes

Customs duties, import taxes, VAT, or other local charges may apply depending on your country or region. These charges are the responsibility of the customer unless otherwise stated on our website.

Some countries may require additional information for customs clearance, such as a tax ID, customs code, or personal identification number. Please provide accurate information if requested by the courier or customs office.

7. Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

Ryvaxo is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us immediately at Service@ryvaxo.com. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed or shipped.

8. Lost, Delayed, or Returned Packages

If your package is delayed, please contact us and we will help you check with the carrier.

If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept the package, or failure to complete customs clearance, the customer may be responsible for reshipping costs.